Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to inquiries from both current and prospective patients.

• Direct inquiries to the relevant medical personnel across various platforms.

• Maintain accurate data flow across all systems.

• Resolve technical issues patients may encounter within the internal dashboard.

• Provide assistance to our members regarding lab, pharmacy, and other resource requirements.

• Support members facing mental health challenges through safety planning and intervention.

⛳️ Requirements

• A solid understanding and appreciation of the trans experience, with a commitment to enhancing access to gender-affirming care.

• Over 2 years of experience in a customer service position, showcasing a proven record of outstanding service to customers, patients, or members.

• Exceptional attention to detail along with skills in data management and data entry.

• Respectful and empathetic communication skills, both written and verbal.

• Basic computer proficiency and a willingness to learn new software systems.

• Comfortable interacting with patients and colleagues in a fully remote setting.

🏝️ Benefits

• Ground-Floor Equity (Series B)

• Complimentary Medical, Dental, and Vision coverage starting on the first of the month following full-time employment

• Unlimited Paid Time Off (PTO)

• 11 paid holidays and a company-wide shutdown for one week in December

• 401(k) plan

• Complimentary subscriptions to Plume and BetterHelp