This is a fully remote position, open to applicants in United States.

• Engage directly with patients, healthcare providers, and families within our palliative care program.

• Facilitate the enrollment of patients into our program and establish connections with their healthcare providers.

• Guarantee that patients receive exceptional quality of care.

• Serve as a reliable resource for patients and their families.

• Collaborate on initiatives aimed at process enhancement.

• At least 2+ years of relevant experience in a customer service call center or healthcare setting.

• Fundamental understanding of healthcare principles.

• Compassionate and caring demeanor; a background in social work or other people-focused roles is preferred.

• Eager to deliver an exceptional experience for Empassion Health’s patients and their caregivers.

• Driven by a desire to improve the healthcare experience; you are committed to serving others and going above and beyond for patients.

• Empathetic and articulate; you enjoy communicating with patients over the phone and possess excellent communication abilities.

• Comfortable using technology and thriving in a fast-paced, startup environment.

• Bilingual in Spanish and English is a plus, but not mandatory.

• Reliable Wi-Fi connectivity is required.

• Comprehensive training and resources to support your success.

• A hybrid work model that includes both remote and in-person opportunities.

• Flexibility in asynchronous work and communication.

Care Coordinator

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