Care Advocate

This is a fully remote position, open to applicants in Arizona, +25 more states.

📋 Description

• Prioritize tasks and oversee a schedule of high-volume introductory video appointments with members.

• Respond quickly to member inquiries, assist with product-related needs, and offer tailored recommendations.

• Provide an outstanding member experience and escalate any concerns or questions as necessary.

• Navigate members’ healthcare networks to guarantee access to care and explore available resources and support.

• Collaborate with team members to ensure timely access to care, provide follow-up, and complete the communication loop with members.

• Offer education and resources related to the program needs of members.

• Work together with cross-functional partners across Care Delivery, Customer Support, Provider, and Product teams.

• Carry out tasks that support an optimal member experience and take ownership of outstanding items.

• Engage in cross-functional projects and cooperate with other departments.

• Identify referral requirements and collaborate with Maven providers.

• Anticipate and address members’ social determinants of health needs.

⛳️ Requirements

• Background in allied health, human services, or healthcare.

• 1–2+ years of direct patient care experience or experience in digital health.

• Strong problem-solving skills, particularly in a remote/startup setting.

• Capacity to remain adaptable to changes and uphold a growth mindset.

• Proficient in empathetic communication with patients, both in writing and verbally.

• Experience in meeting KPIs related to engagement, satisfaction, and productivity.

• Skilled in navigating new technologies and systems as part of a remote team.

• Experience in family planning and maternal-child health areas is preferred, though not required.

• Familiarity with Google Suite, CRM platforms, EHRs, and Zendesk is preferred, but not mandatory.

• Certification or licensure in a healthcare-related field is preferred, though not required.

• Active work authorization in the US.

🏝️ Benefits

• Equity.

• Employer-covered health, dental, and insurance plan options.

• Access to the complete Maven platform and specialists, including mental health, reproductive health, family planning, and pediatric care.

• Whole-self care through wellness partnerships.

• Hybrid work model, in-office meals, and collaborative workdays.

• 16 weeks of 100% paid parental leave and a new parent stipend (for Mavens who have been with us for 1 year or more).

• Annual professional development stipend.

• Access to a personal career coach through Maven for Mavens.

• 401K matching for US-based employees, with immediate vesting.