Campaign Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in the execution and coordination of daily campaign activities

• Monitor agent attendance, adherence to schedules, and essential performance metrics

• Deliver timely updates, reminders, and campaign announcements to the team

• Facilitate team huddles and refreshers as necessary

• Ensure that agents are thoroughly informed about campaign objectives, call flows, and updates

• Provide everyday support to agents regarding campaign processes, FAQs, and call handling

• Communicate agent concerns or escalations to the Operations Manager

• Assist in resolving basic policy clarifications or documentation follow-ups

• Foster a positive and collaborative workplace atmosphere

• Generate and submit daily, weekly, and monthly campaign performance reports

• Track key performance indicators such as performance statistics, attendance, and quality assurance scores

• Identify performance trends, areas of concern, and opportunities for improvement to supervisors

• Maintain records and trackers used for monitoring agent performance

• Collaborate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans

• Support the development and implementation of action plans for employee growth

• Work with leadership on training, nesting, and transitioning of new hires

• Assist in documenting campaign Standard Operating Procedures (SOPs) and contribute to process enhancement initiatives

• Keep campaign logs, attendance sheets, and report files current

• Help schedule coaching or evaluation sessions as required

• Support the documentation of agent feedback, error reports, and other pertinent forms

• Execute other administrative tasks as directed by the Operations Manager

⛳️ Requirements

• Experience as an account manager or telemarketing agent

• Background as a quality assurance analyst

• Proven experience as a campaign manager or in a similar supervisory role

• Proficient in English

• Exceptional verbal and written communication capabilities

• Strong understanding of company products, policies, and services

• Excellent organizational and leadership abilities

• Capacity to coach, train, and inspire employees

• Knowledge of performance evaluation processes

• A results-driven mindset

• Strong problem-solving and customer service skills

• Ability to work effectively under pressure

• Ability to collaborate harmoniously with other roles within the company

• MUST HAVE the following equipment:

• Hardware: Laptop/Desktop with Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM

• OS: Windows 10 or higher (MacOS equivalent is permitted)

• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature

• Internet connection: Wired connection; a minimum of 30 Mbps

• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord

🏝️ Benefits

• Permanent work-from-home or hybrid setup in Batangas City

• Government-mandated benefits

• Health benefits

• Leave entitlements

• Bonuses

• Additional incentives