Call Center Team Leader, German-speaking

This is a fully remote position, open to applicants in Montenegro.

📋 Description

• Provide operational and disciplinary leadership to a team, ensuring alignment with both qualitative and quantitative project objectives.

• Conduct regular discussions with employees about technical, organizational, and performance-related matters.

• Plan and facilitate team meetings effectively.

• Oversee quality assurance, coaching, and monitoring of staff performance.

• Actively participate in the design and enhancement of project processes.

• Ensure productivity and profitability are maintained and improved.

⛳️ Requirements

• Proficient in the German language, both spoken and written.

• Demonstrated leadership experience in a call center or customer service setting.

• Skilled in using MS Office applications.

• Possess strong judgment, decision-making skills, and assertiveness.

• Exhibit a structured, performance-driven, and sales-oriented approach to work.

• Display high self-motivation, strong commitment, and the ability to work independently.

🏝️ Benefits

• Full-time freelance role located in Montenegro.

• Enjoy remote work from day one under a BYOD (Bring Your Own Device) policy.

• Work in a dynamic and innovative environment characterized by flat hierarchies.