Call Center Team Leader, German

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Provide operational and disciplinary guidance for a team in accordance with qualitative and quantitative project goals.

• Hold regular employee meetings to address technical, organizational, and performance-related topics.

• Organize and lead team meetings.

• Monitor team performance, ensure quality, and mentor team members.

• Actively participate in and enhance project processes.

• Ensure and promote advancements in productivity and profitability.

⛳️ Requirements

• Proficient in German, both written and spoken.

• Leadership experience within a call center or customer service setting.

• Skilled in MS Office applications.

• Strong judgment abilities and assertiveness.

• Structured, performance-driven, and revenue-oriented working approach.

• High self-motivation, strong dedication, and capability to work independently.

🏝️ Benefits

• Full-time freelance opportunity based in Bosnia.

• Fully remote from day one under a BYOD (Bring Your Own Device) model — you utilize your own equipment.

• Quick and seamless onboarding process.

• A dynamic and innovative work environment with flat hierarchies.