Call Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a significant volume of both inbound and outbound calls promptly and professionally.

• Deliver outstanding customer service by providing patients with accurate information about services offered.

• Schedule patient appointments utilizing the organization's electronic medical record (EMR) system.

• Inform patients about healthcare services, office protocols, and available resources.

• Record all patient interactions and ensure precise call logs are maintained in the relevant systems.

• Work collaboratively with clinical staff, administrative teams, and other departments to guarantee a smooth patient experience.

• Adhere to HIPAA regulations to uphold patient confidentiality and ensure data security.

⛳️ Requirements

• An associate degree is preferred, or equivalent relevant experience in a call center setting is desired.

• One to two (1-2) years of experience in customer service, quality assurance, and/or auditing.

• Must be bilingual in English and at least one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language.

• Ability to pass a typing test with a minimum of 40 WPM.

• Exceptional written and verbal communication skills.

• Strong organizational skills, with a focus on accuracy and attention to detail.

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements