Call Center Sales Agent, Warm Leads

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Convert incoming calls and online inquiries into confirmed self-storage rentals.

• Assist customers in exploring unit options and pricing, aligning their needs with suitable solutions.

• Engage in upselling when appropriate to enhance revenue and occupancy rates.

• Manage move-out calls with empathy, focusing on customer retention through personalized responses.

• Accurately log customer interactions in the CRM in a timely manner.

• Achieve key performance indicators: conversions, follow-ups, and call volume targets.

• Participate in team huddles and training sessions to maintain high skill levels.

• Deliver exceptional, brand-aligned customer service at all times.

⛳️ Requirements

• Minimum of 1 year of experience in sales or a call center (additional experience in both is a plus).

• Strong, persuasive communicator with excellent listening abilities.

• Driven by goals, competitive, and motivated to surpass targets.

• Proficient with CRM systems, call software, and general technology (such as Microsoft Office).

• Quick-thinking and adaptable, with a readiness to tackle problems.

• Must possess technological proficiency and the ability to efficiently navigate multiple platforms during live calls.

• Availability to work within US time zones is required.

• A minimum internet speed of 10 Mbps download and 5 Mbps upload is necessary.

🏝️ Benefits

• Fully remote work environment.

• Flexibility in location.

• 15 paid leave days.

• Quarterly bonus opportunities.

• Weekend bonus incentives.

• Annual salary increase policy (7% after 6 months, then 5% after an additional 6 months).

• Stable, long-term position with opportunities for growth within a developing agency.

• Excellent potential for professional advancement.