Call Center Representative – Roadside Assistance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Answer incoming calls from members seeking emergency roadside assistance, covering services such as towing, locksmith, fuel delivery, battery replacement, and minor mechanical help.

• Recognize members’ distress, guarantee their immediate safety, and accurately document details in a timely manner.

• Maintain a caring and composed attitude during high-pressure calls.

• Communicate essential information to both internal and external teams to facilitate quick dispatching.

• Work collaboratively with the team to ensure the effective functioning of the Emergency Roadside Service.

• Operate within a structured environment with defined performance metrics aimed at enhancing member satisfaction.

⛳️ Requirements

• Previous experience in customer service.

• Experience in a call center is preferred.

• Bilingual abilities, particularly in Spanish, are advantageous.

• Capable of delivering outstanding customer service in a fast-paced call environment.

• Strong verbal and written communication skills.

• Empathetic nature and a genuine desire to assist individuals in distress.

• Proficient in computer use and multitasking, including speaking and typing simultaneously.

• Ability to navigate various systems and screens effectively.

• Solid understanding of maps, GPS technology, and traffic safety regulations.

• Familiarity with Microsoft Teams and Outlook.

• High School diploma, GED, or equivalent required.

• A dedicated and quiet workspace free from interruptions.

• Direct connection to an ISP via Ethernet; no DSL, satellite, or hotspot connections permitted.

• Modem/router must be located in the same room as computer equipment.

• Minimum internet speed of 25 Mbps for downloads and 5 Mbps for uploads.

• Capability to maintain productivity and confidentiality while working remotely.

• Consistent attendance in virtual team meetings and training sessions.

• Availability during standard business hours with flexibility for potential shift changes.

🏝️ Benefits

• Starting pay of $18.85/hour, with a scheduled pay increase after six months.

• Weekend shift differential: an additional 10%.

• Additional $1.00/hour for bilingual English/Spanish proficiency.

• Scheduled pay increases based on tenure, amounting to up to $2.25 between six and eighteen months.

• Monthly incentive program available after six months, linked to performance and tenure.

• Opportunities for advancement within the company.

• Company-provided computer for work purposes.

• Partial reimbursement for internet expenses.

• Health coverage options for medical, dental, and vision care.

• 401(K) savings plans with company matching contributions.

• Pension plan offered.

• Tuition assistance provided.

• Floating holidays and paid time off for participation in community volunteer programs.

• Paid parental leave available.

• Wellness programs to promote health and well-being.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!