Call Center Representative, Rebate Application

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and process applications for the Home Energy Rebate Programs in compliance with all relevant program rules and regulations.

• Input, monitor, and manage rebate applications using the program application and rebate processing systems.

• Conduct both inbound and outbound calls.

• Assist callers with inquiries regarding application status or questions.

• Deliver exceptional customer service support.

• Stay informed about eligible products, services, and customer service procedures.

• Take ownership of responsibilities, work autonomously, and effectively manage time to meet deadlines.

• Engage with a diverse client base, including special populations and individuals with unique needs and communication barriers.

• Make decisions that may have financial, programmatic benefits, or legal implications, often involving technical complexities.

• Process and oversee large amounts of detailed program data.

• Complete all assigned tasks promptly with minimal supervision.

• Support the supervisor and project manager with any requested activities.

• Actively communicate to Guidehouse management any concerns or suggestions for improvement.

⛳️ Requirements

• High School Diploma/GED and 3 years of pertinent experience.

• 0-3+ years of experience in sectors such as grants management, business, finance, or customer service.

• Proficient PC skills in a Windows environment.

• Knowledge and usage of desktop applications, particularly Word and Excel.

• Capability to initiate and complete projects while working independently with minimal supervision.

• Practical knowledge of customer service responsibilities, experience with grants management programs, and application reviews.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may qualify for a discretionary variable incentive bonus.

• Parental Leave.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability Insurance.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.