Call Center Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manages incoming call operations for hospital facilities and emergency lines.

• Responsible for handling incoming calls, appropriately transferring them, and performing administrative tasks.

• Issues critical alerts and codes as requested by clinical and operational departments.

• Responds to all calls in a polite and professional manner.

• Provides general information to callers regarding physician office telephone numbers, area codes, and hospital listings.

• Uses LVHN’s current EMR system to supply callers with information about patients’ room numbers, telephone numbers, and discharge dates.

• Screens critical care and patient phone calls that should not be announced for LVHN.

• Contacts providers based on daily on-call schedules and makes immediate adjustments as required.

• Aids in the troubleshooting, testing, maintenance, and design of internal communication systems.

• Updates physician and physician office information as needed.

• Identifies the purpose of the caller and forwards incoming calls to the appropriate staff member or voice mailbox.

• Notifies and directs staff to critical situations such as Codes and Alerts following each specific procedure.

⛳️ Requirements

• High School Diploma or GED.

• One year of customer service experience.

• Ability to maintain effective interpersonal relationships.

• Excellent communication skills, both written and verbal.

• Strong orientation towards customer service.

• Ability to effectively manage multiple and changing priorities.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.