Call Center Patient Services Assistant

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Handles and filters a high volume of incoming calls

• Collects and registers patients' demographic details, phone numbers, and medication encounters

• Organizes patient appointments through a computerized medical system or manual scheduling

• Carries out (pre) registration tasks by gathering essential patient information and keeping patient records up to date

• Codes lab requests to ensure correct processing and billing for laboratory services

• Ensures patients are provided with the necessary information regarding their scheduled tests and procedures

• Delivers exceptional customer service by communicating relevant information about the Medical Center to patients

⛳️ Requirements

• High School diploma or GED equivalent

• At least 6 months of relevant experience

• Familiarity with medical terminology, as well as CPT and ICD9 coding

• Strong written communication skills

• A solid work ethic

• Excellent customer service skills and oral communication abilities

• Capability to perform basic arithmetic calculations

• Ability to organize and maintain files and documentation

• Proficient in managing multiple tasks and meeting deadlines

• Basic computer proficiency

• Bilingual in Spanish or Russian is preferred

🏝️ Benefits

• Competitive salary along with generous paid time off

• Complimentary parking

• Monthly transportation subsidy for MTA bus pass—85% covered by GBMC "if applicable"

• Company-subsidized onsite fitness and wellness center "if applicable"

• Pre-paid tuition for pursuing professional development, additional certifications, and degree programs

• Comprehensive health, dental, and vision insurance

• 401(a) and 403(b) retirement savings plans