Call Center Healthcare Representative

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Manage incoming calls from members and providers, providing precise information regarding healthcare benefits, eligibility, and services.

• Investigate and resolve inquiries effectively while adhering to established procedures and compliance standards.

• Accurately document customer interactions in various systems during live calls.

• Achieve performance goals including quality benchmarks, service levels, and productivity targets.

• Foster a collaborative team atmosphere dedicated to delivering dependable and responsive support.

⛳️ Requirements

• Minimum of two (2) years of experience in customer service, preferably in a call center or high-volume setting.

• Experience in healthcare is preferred (such as medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).

• Strong computer skills with the capability to navigate multiple applications and dual screens simultaneously.

• Clear and professional communication abilities, able to handle challenging conversations with composure.

• Self-driven and reliable, capable of working independently in a remote environment.

🏝️ Benefits

• Access to Gainwell’s competitive benefits package in line with eligibility guidelines, including medical, dental, vision, and 401(k) options.

• Generous and flexible vacation policy.

• Paid 6-week training program at roughly 30 hours per week, tailored to set you up for success.

• Ongoing scheduling aligned with business needs and call volume, with the possibility of additional hours as they become available.