Call Center

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Respond to incoming telephone calls and address basic customer inquiries or redirect calls to the relevant personnel.

• Document calls in account history records and initiate necessary confirmations without direct supervision.

• Investigate customer queries and provide timely responses to the appropriate parties.

• Manage calls to achieve or surpass service level agreements (SLAs).

• Log calls, fulfill requests, and update account histories with accurate documentation.

• Conduct data entry and ensure documents are matched to the correct accounts.

• Collaborate with team members, management, and customers regarding customer service matters.

• Handle incoming customer calls throughout scheduled shifts.

• Participate in all mandatory training sessions during the 90-day training phase.

⛳️ Requirements

• A minimum of 2 years of customer service experience in any field.

• Familiarity with basic help desk software, computer applications, and Microsoft Office Suite.

• Excellent problem-solving abilities.

• Strong customer service aptitude with a focus on both written and verbal communication.

• Capability to comprehend team responsibilities and identify the appropriate stakeholders for addressing client inquiries.

• Must be a resident of Connecticut.

• Successful completion of the 90-day training period is required.

• Availability for shifts from Monday to Friday: 8:30 AM to 5:00 PM post-training; 8:00 AM to 4:30 PM during training.

• Commitment to attending all scheduled training sessions, barring approved absences or verified emergencies.

🏝️ Benefits

• Flexibility in work arrangements.

• Opportunities for learning and career advancement.

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.