Call Center Associate – Medicaid

📋 Description

• Utilizes a computerized system to respond to inquiries from Virginia Medicaid members and providers within a call center setting, adhering to established scripts and procedures.

• Collects pertinent information, evaluates caller requirements, conducts research to resolve inquiries, and meticulously documents each call.

• Delivers clear and concise information regarding eligibility, claim statuses, and provider enrollment updates.

• Adheres to documented policies and procedures, including call management and escalation processes.

• Ultimately serves as an advocate for both Medicaid recipients and providers to ensure their needs are effectively addressed.

⛳️ Requirements

• Must be at least 18 years of age or older.

• Must possess a high school diploma or a general education degree (GED).

• Must be authorized to work in the United States.

• Must successfully pass a criminal background check and drug screening.

• Requires high-speed internet access and a workspace free from noise and distractions.

🏝️ Benefits

• Full-time employment with benefits.

• Opportunity to work from home.

• Standard schedule: 8:30 AM – 5 PM EST, Monday through Friday, with weekends off!

• Extensive training in Call Center and Customer Service.

• Positive work environment with opportunities for career advancement.