Call Center Assistant

📋 Description

• Screen incoming telephone calls prior to transferring them to the designated legal team.

• Continuously track all incoming calls and update our records accordingly.

• Follow up on calls that were not answered.

• Address any pending inquiries promptly.

• Take precise notes during communications.

• Compose emails, transcribe notes, research legal documents, and develop spreadsheets.

⛳️ Requirements

• Bilingual (English/Spanish) with complete fluency.

• 1-2 years of experience in customer service.

• Strong foundation in performance-driven metrics.

• Experience with Case Management software is highly advantageous.

• Resourceful and driven to address issues as they occur.

• Customer service-oriented mindset.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Attractive compensation package that includes a 401(k) plan.

• Catered lunches.

• Complimentary parking.

• Paid time off.

• Additional perks.