Call Center Agent – Travel Benefits

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Responsible for managing incoming calls throughout your entire shift.

• Effectively utilize various tools and over ten systems to assist travelers accurately and efficiently.

• Handle emails and process requests while multitasking in a dynamic environment.

• De-escalate difficult calls.

• Collaborate with the team.

• Support additional projects that demonstrate leadership and promote continuous improvement.

• Achieve and maintain Service Level Agreement (SLA) targets by ensuring prompt responses, resolutions, and adherence to overall service quality standards.

⛳️ Requirements

• Must be a Delta retiree with experience using Deltamatic.

• Possess a High School Diploma or equivalent.

• Able to successfully pass a criminal background check.

• Must have a strong customer service orientation with clear, professional communication and the ability to follow instructions accurately.

• Must be capable of navigating multiple systems and priorities while quickly learning new processes in a fast-paced setting.

• Must exhibit exceptional attention to detail and a collaborative attitude toward achieving shared team objectives.

• Must pass an internet speed test (download speed of 25 Mbps or higher, upload speed of 5 Mbps or higher, and ping of 175 ms or lower).

• Must have the capability to connect via an ethernet cable to a modem or router.

• Reside in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

🏝️ Benefits

• Paid Training.

• Opportunities for Career Growth.

• Comprehensive Benefit Options.

• Positive Work Environment.

• The opportunity to make a significant impact on the travel experience.