Call Center Agent, Russian Speaking

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Manage both incoming and outgoing customer calls

• Support clients with inquiries and requests related to insurance

• Deliver outstanding customer service through phone, email, and text

• Conduct follow-ups with clients concerning documentation and policy changes

• Precisely input and update customer information in company databases

• Address customer issues in a professional and prompt manner

• Collaborate with internal teams to ensure a seamless customer journey

⛳️ Requirements

• Proficient in both English and Russian (spoken and written)

• Required prior experience in Customer Service or Call Center roles

• Excellent communication and interpersonal skills

• Exceptional phone etiquette and active listening abilities

• Ability to thrive in a fast-paced work environment

• Strong computer proficiency and a quick learner of new systems

• Dependable internet connection and a dedicated workspace for remote work

• Availability to work during PST business hours

• Preferred Qualifications:

• Experience in the insurance sector is advantageous

• Familiarity with CRM systems

• Background in sales or client retention is a benefit

🏝️ Benefits

• Competitive salary

• Comprehensive health benefits

• Opportunities for professional growth and development