Call Center Agent – Full-Time

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Conduct a high volume of inbound and outbound calls related to auctions using provided scripts.

• Provide clear explanations of auction specifics, deadlines, and subsequent steps.

• Accurately record call outcomes and tenant responses in the system.

• Make multiple call attempts and adhere to required follow-up procedures.

• Manage sensitive or escalated discussions with empathy and professionalism.

• Ensure compliance with timelines, legal standards, and internal policies.

• Identify and report trends, issues, or concerns to team leaders.

• Participate in additional outbound call projects as business needs evolve.

⛳️ Requirements

• Previous experience in a call center, customer service, or outbound calling (preferred).

• Excellent verbal communication and active listening abilities.

• Capability to remain composed during high-stress or sensitive conversations.

• Comfort in working independently and effectively managing your time.

• Basic computer proficiency and familiarity with CRM or call management systems.

• Strong attention to detail, particularly with documentation.

🏝️ Benefits

• Fully remote work environment.

• Flexibility in location.

• Weekend bonuses available.

• Comprehensive training and continuous support to ensure your success.

• A collaborative and supportive team atmosphere.

• A position that enhances real-world communication and compliance skills.