Call Center Agent, Full-Time

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct a high volume of inbound and outbound calls related to auctions using established scripts.

• Provide clear explanations of auction specifics, deadlines, and subsequent steps.

• Accurately record call outcomes and tenant feedback in the system.

• Make multiple call attempts and adhere to necessary follow-up procedures.

• Manage sensitive or escalated discussions with professionalism and empathy.

• Ensure compliance with timelines, legal standards, and internal policies.

• Report trends, issues, or concerns to team leaders.

• Participate in additional outbound calling projects as business demands change.

⛳️ Requirements

• Previous experience in a call center, customer service, or outbound calling (preferred).

• Excellent verbal communication and active listening abilities.

• Capability to remain composed during high-stress or sensitive conversations.

• Comfortable working autonomously and managing your own schedule.

• Fundamental computer skills along with experience in CRM or call systems.

• Keen attention to detail, particularly in documentation.

🏝️ Benefits

• Fully remote working arrangements.

• Independence in location.

• Weekend bonus incentives.

• Comprehensive training and ongoing support to ensure your success.

• A collaborative and supportive team atmosphere.