Call Center Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct outbound calls for surveys, lead generation, event invitations, and sales.

• Handle inbound calls to address customer inquiries or finalize leads/sales.

• Perform data entry to maintain updates in customer relationship management (CRM) software.

• Respond to email correspondence.

• Generate reports utilizing Microsoft Office and Google Drive.

• Achieve service level agreements as established.

• Undertake additional tasks as assigned.

⛳️ Requirements

• Exceptional English communication skills.

• Typing Speed: minimum of 40 WPM.

• Capability to work effectively under pressure.

• Proficiency in multitasking, prioritizing, and managing time efficiently.

• Strong customer orientation with the ability to adapt and engage with various personality types.

• Intelligent and quick-witted.

• No prior BPO experience necessary; recent graduates are encouraged to apply.

• MUST POSSESS the following equipment:

• - Hardware: Laptop/Desktop with Intel i3 (7th gen or newer) / AMD Ryzen 3 (or newer) and 8 GB RAM.

• - OS: Windows 10 or newer (MacOS equivalent is acceptable).

• - Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling capability.

• - Internet connection: Wired connection with a minimum speed of 30 Mbps.

• - Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord.

🏝️ Benefits

• Government-mandated benefits.

• Health benefits.

• Paid leaves.

• Bonuses.

• Additional incentives (excluding Freelance contracts).