Business Unit Director – Connected Living, Digital Commerce

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Full ownership of Profit and Loss (P&L) across various manufacturing and design locations.

• Manage pricing strategies for materials, value-added services, Electronic Manufacturing Services (EMS), and Joint Design Manufacturing (JDM) business models.

• Create and oversee financial models that facilitate portfolio growth, margin improvement, and sustained profitability.

• Responsible for driving revenue growth, profitability, Quarterly Business Review (QBR) results, Net Promoter Score (NPS) outcomes, and customer satisfaction metrics.

• Serve as the executive sponsor for customer relationships, guiding the strategic relationship roadmap from senior leadership to day-to-day operations.

• Propel organic growth while broadening the business's reach into new programs, technologies, and services.

• Lead intricate contract negotiations, pricing dialogues, volume commitments, and contract amendments with stakeholders at the director, senior director, and VP levels.

• Guarantee a consistent customer experience and Service Level Agreement (SLA) fulfillment across all global locations.

• Direct multi-site operational execution, including supply chain development, manufacturing transitions, and new product launches.

• Oversee the execution of design-led manufacturing (JDM) programs, from initial design collaboration to production scaling.

• Provide strategic oversight for portfolio management, ensuring alignment between customer requirements, operational capacities, and profitability objectives.

• Collaborate closely with global Design and Engineering teams in North America and Asia.

⛳️ Requirements

• A Bachelor’s degree is preferred.

• 12–15+ years of progressive experience in business management, operations, supply chain, and customer leadership roles within a manufacturing setting.

• At least 4 years of experience in people leadership.

• Demonstrated success in managing large, complex global accounts with comprehensive P&L responsibility.

• Strong expertise in contract negotiations, pricing strategies, and expanding customer portfolios.

• Proven ability to convert strategy into operational execution on a large scale.

• Exceptional executive-level communication and influencing skills with both customers and internal leadership.

• Experience with connected hardware, software, automation, and design-focused solutions is highly preferred.

🏝️ Benefits

• Competitive Base Salary

• Annual Bonus

• Long Term Incentives

• Medical, Dental, Prescription Drug, and Vision Insurance with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options

• 401K Match

• Employee Stock Purchase Plan

• Paid Time Off

• Tuition Reimbursement

• Life, Accidental Death & Dismemberment (AD&D), and Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Pet Insurance

• Adoption Assistance

• Annual Merit Increases

• Community Volunteer Opportunities