Business Technology – AI Enablement Director

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• We are seeking a Director of Business Technology & AI Enablement to oversee Revizto’s internal IT, workplace technology, enterprise systems, SaaS governance, and AI-driven business efficiency.

• This position is accountable for ensuring our internal technology framework is reliable, scalable, secure, cost-efficient, and user-friendly.

• Spearhead the advancement of our IT and workplace operations, enhance our approach to SaaS and vendor management, elevate the employee technology experience, and assist the company in leveraging AI and automation in a practical, governed, and commercially responsible manner.

• Collaborate closely with leaders across various functions to guarantee that our systems and tools fulfill the current business needs while also preparing us for future scalability.

• Direct and perpetually enhance Revizto’s IT and digital workplace operations within a global, remote-first setting, ensuring a top-tier employee technology experience throughout the entire employee lifecycle, from onboarding and device provisioning to access management, support, changes, and offboarding.

• Oversee and refine core IT operations, including helpdesk/service desk structure, ticketing processes, device lifecycle management, endpoint management, access management, software provisioning, documentation, support SLAs, and internal service quality.

• Foster a robust internal customer-service ethos within the team, ensuring that employees view the function as helpful, proactive, business-oriented, and solution-driven.

• Manage workplace technology and essential collaboration tools utilized across the organization, including foundational platforms such as Slack, Google Workspace, JumpCloud, Jira, Confluence, and other systems that support employee productivity, collaboration, access, and knowledge sharing.

• Collaborate with the Security team to ensure that identity, access, device management, software usage, and employee tooling adhere to relevant security and compliance standards.

• Lead software rationalization initiatives by identifying duplicate tools, underutilized licenses, unnecessary expenditures, poor adoption, fragmented workflows, and opportunities for consolidation, renegotiation, or improved usage.

• Help delineate clear responsibilities between business process owners and system owners.

⛳️ Requirements

• Swiss/EU/AELE citizen OR holder of a valid work permit for Switzerland.

• 8+ years of experience in Business Technology, IT, Enterprise Systems, Digital Workplace, Technology Operations, SaaS Operations, or a similar internal technology leadership role.

• Experience supporting users across multiple countries and time zones, ideally including AMER, EMEA, and APAC.

• Experience working in a SaaS, technology, scale-up, or a similarly fast-paced digital environment.

• Experience leading or scaling IT and workplace technology in a remote-first, distributed, or multi-location setting.

• Experience managing or expanding IT support/service desk operations, device lifecycle management, identity and access management, endpoint management, onboarding/offboarding, software provisioning, documentation, and internal service quality.

• Strong background in SaaS governance, vendor management, software renewals, license optimization, contract negotiation, technology budgeting, and spend management.

• Comprehensive understanding of business systems utilized across go-to-market, customer success, support, people operations, finance, product, data, and collaboration functions.

• Proven capability to function as a business partner to senior stakeholders, merging a service mindset with strong commercial acumen, cost awareness, operational discipline, and the ability to challenge constructively.

• Practical experience with AI-enabled tools, automation, or AI integration in a business context.

• Ability to assess AI and automation use cases from business, cost, governance, security, and operational perspectives.

• Strong communication and change-management abilities, with the capacity to influence across cultures, functions, seniority levels, and geographies.

• Comfortable operating strategically while also remaining close enough to the details to understand tools, workflows, support issues, contracts, user pain points, and implementation realities.

• Fluent English is mandatory. Additional languages are advantageous.

🏝️ Benefits

• Remote Work (with the expectation to visit the Lausanne office regularly to engage with the Team).

• High Flexibility.

• Employee-Focused Culture.

• Innovative and Collaborative Team.

• Excellent Working Conditions.