Business Systems Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Direct the Business Analysis team to refine and enhance processes and systems within Customer Care and Private Sales.

• Ensure that all issues related to Customer Care and Private Sales processes and systems are effectively addressed (Service Support & IT).

• Maximize the use of existing systems by automating and simplifying workflows.

• Spearhead Lean initiatives to enhance efficiency in both departmental and organizational processes.

• Engage in or lead projects that introduce new or improved systems or processes.

• Suggest and implement new systems as dictated by business requirements.

• Accountable for ensuring that all key controls (ICFR Internal Controls) identified within their area of responsibility are designed and functioning as specified in the internal controls for financial reporting.

• Guarantee that policies and processes are established and followed to meet all regulatory and legal standards, including those related to organizational quality, environmental, health & safety programs.

• Additional duties as assigned.

⛳️ Requirements

• Educational qualifications in Business Analysis, Project Management, and/or Lean Green Belt.

• A minimum of 5 years of experience leading cross-functional teams or projects associated with processes and systems.

• Exceptional communication skills.

• Proactive self-starter.

• Highly organized.

• Strongly process-oriented.

🏝️ Benefits

• Core Benefit Plan (Health, Dental, & Vision) - Effective from Day 1 of Employment!

• Optional Buy-Up Plan available.

• Health Spending Account (HSA).

• Employee Assistance Program (EAP).

• Disability Insurance coverage.

• 12 Paid STAT Holidays.

• Paid Day Off for your Birthday.

• Opportunities for career advancement within a growing company.