Business Systems Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership and oversee the organization’s primary business systems (SharePoint, Miro, HubSpot, PandaDoc, among others), which includes configuration, user life-cycle management, integrations, and compliance posture.

• Establish and implement access control policies, role-based permissions, and procedures for joiners, movers, and leavers across all platforms, including performing regular access reviews.

• Create and operationalize processes aligned with compliance, covering data retention, GDPR obligations, and audit-readiness initiatives.

• Develop and sustain standard operating procedures for system lifecycle events (new system onboarding, configuration modifications, project initiation, team adjustments, departures, etc.).

• Ensure that governance and ownership processes for systems within the organization are compatible with future ISO 27001 and SOC 2 compliance initiatives.

• Serve as the main point of accountability for system governance, collaborating with stakeholders throughout the business to maintain practical and proportionate controls.

• Keep controlled documentation regarding system configuration, compliance procedures, and information management.

• Lead evaluations of compliance and governance when new tools or systems are introduced, ensuring they align with organizational standards prior to adoption.

• Manage vendor risk assessments for SaaS and third-party platforms, including conducting due diligence on security posture, data handling, and contractual compliance.

• Establish technical and governance boundaries for business-developed tools, low-code applications, and internal prototypes, providing teams with secure pathways to build and deploy without generating shadow IT or orphaned systems.

• Clarify data boundaries for Client onboarding, Change Management, Disaster Recovery, and Business Continuity workstreams.

⛳️ Requirements

• Minimum of 5 years' experience in owning and administering business systems within a regulated environment (pharmaceuticals, life sciences, financial services, or similar), or in a quality/compliance role supporting business systems.

• Exceptional attention to detail and document management skills, along with the maintenance of systems documentation.

• Practical knowledge of one or more compliance frameworks (ISO 27001, SOC 2, GxP, PCI-DSS) and a solid understanding of GDPR.

• Capability to translate compliance requirements into actionable, auditable processes that can scale with the business.

• Familiarity with system validation, change control, or quality management concepts (a significant advantage).

• Strong skills in stakeholder management and influence; adept at holding vendors and senior internal stakeholders accountable.

• Self-motivated and comfortable navigating ambiguity — capable of establishing structure where it is lacking.

• Practical and detail-oriented, with a preference for lightweight controls over unnecessary formalities.

🏝️ Benefits

• Up to 15% bonus.

• Industry-leading Maternity & Paternity policy.

• Private Medical & Dental Care along with an Eye care scheme.

• Health & Well-being supplement.

• 25 Days Annual Leave, plus Birthday Leave & Charity Leave.

• Team away days.

• Flexible Working Hours.

• Electric Car Scheme.