Business Process Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess current processes to pinpoint inefficiencies, bottlenecks, and potential areas for enhancement.

• Create comprehensive process maps and documentation to facilitate analysis.

• Discover and cultivate new process improvement ideas by evaluating existing processes, collecting stakeholder feedback, and researching industry best practices.

• Question conventional thinking to uncover opportunities for significant advancements rather than just incremental changes.

• Collaborate closely with various departments and teams to comprehend their requirements, gather input, and build consensus on process improvement initiatives.

• Formulate and implement action plans for process enhancements, ensuring effective communication and adoption of changes throughout the organization.

• Develop and maintain metrics to evaluate the adoption, effectiveness, and ROI of process improvement initiatives.

• Provide regular updates and reports to management regarding progress and outcomes.

• Collect, analyze, and document business requirements from stakeholders to assist in developing solutions that satisfy business needs.

• Partner with Information Technology and other departments to create and implement solutions that align with business requirements and enhance processes.

• Stay informed about existing technology capabilities and emerging technologies, actively seeking opportunities to leverage technology for increased efficiency and cost reduction.

• Conduct data analysis to support decision-making and identify trends, patterns, and insights that may inform process improvement initiatives.

• Promote a culture of continuous improvement by encouraging employees at all levels to share ideas and engage in process improvement efforts.

• Remain aware of technology solutions, third-party services, and mortgage industry trends among peers that could be beneficial as new opportunities arise.

• Offer training and support to employees on new processes and improvements, developing training materials and resources as necessary.

• Apply project management skills to plan, execute, and oversee process improvement projects, ensuring they are completed on time, within scope, and on budget.

• Develop and implement change management strategies to facilitate smooth transitions and adoption of new processes throughout the organization.

⛳️ Requirements

• Bachelor’s Degree directly related to the position or equivalent, required in business, engineering, or a related field.

• Master’s Degree directly related to the position or equivalent, preferred.

• A minimum of five years of experience in process improvement, business analysis, or a related role, including at least two years of impactful process improvement experience.

• PMP or equivalent certification is desirable, but not mandatory.

• Experience in the mortgage industry is preferred.

• BPMN experience is preferred.

• Lean Six Sigma certification is preferred.

• Ability to organize and manage multiple priorities simultaneously.

• Excellent interpersonal communication skills are required.

• An innovative and creative thinker.

• Proactive and self-motivated.

• Strong analytical and problem-solving abilities.

• Capable of interacting and communicating effectively at all organizational levels, from executive leadership to line-level personnel performing specific tasks.

• Ability to collaborate with cross-functional teams and coordinate their efforts to achieve shared objectives.

• Proficient in process mapping and analysis tools.

• Experience with metrics and ROI analysis.

• Knowledge of industry best practices, preferably in the mortgage sector, and continuous improvement methodologies (e.g., Lean, Six Sigma).

• Experience in gathering and documenting business requirements.

• Proficient in data analysis tools and techniques.

• Strong project management skills, including planning, execution, and monitoring.

• Effective change management skills, including communication across various audience levels.

• Excellent verbal and written communication skills are required.

• Highly organized and detail-oriented; capable of thriving in a fast-paced, metrics-driven environment.

• Proficient in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.

• Commitment to the company's values.

🏝️ Benefits

• Medical, dental, vision, life insurance, AD&D, LTD.

• 401(k) with employer match.