Business Protection Specialist

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Perform self-audits aligned with regulatory standards on manual transactions and customer-related activities within Operations teams to ensure compliance with regulatory mandates, internal controls, and established procedures.

• Detect process discrepancies, emerging trends, and escalate findings with comprehensive documentation.

• Keep audit-ready documentation, evidence, and artifacts available to facilitate internal reviews, compliance inquiries, and regulator investigations.

• Collaborate with Senior Specialists and Operations to confirm process accuracy and identify ways to enhance controls while maintaining a positive customer experience.

• Sustain process documentation, control narratives, and supporting materials to guarantee consistency and traceability across various teams.

• Track regulatory updates, guidance, and enforcement trends relevant to Operations and customer protection, in conjunction with the Senior Specialist.

• Offer clear, actionable recommendations to Operations and Knowledge Management teams regarding regulatory-driven changes in processes.

• Act as a liaison for Internal Audit by supplying process documentation, control mappings, and evidence of execution.

• Assist Compliance initiatives by evaluating proposed process improvements and their potential impacts on regulatory compliance and customer protection.

• Ensure that audit and compliance requests are handled accurately, consistently, and within the stipulated timeframes.

• Function as a connector between Operations, Compliance, Internal Audit, and Knowledge Management to foster a shared understanding of regulatory expectations and process accountability.

⛳️ Requirements

• Experience in operational processes within a regulated environment, ideally in gaming, financial services, or another highly regulated sector.

• Familiarity with internal controls, audit principles, and concepts of regulatory compliance.

• Demonstrated capability to collaborate across functions with Operations, Compliance, and Audit teams.

• Exceptional attention to detail paired with strong analytical and organizational abilities.

• Outstanding written and verbal communication skills, with the capacity to interpret regulatory requirements into operationally actionable directives.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) with company matching

• Pre-tax spending accounts including healthcare FSA and commuter savings

• Flexible paid time off

• Professional development reimbursement and continuous skills training opportunities

• Employee resource groups

• Swag, ticket giveaways, and more!