Business Operations Partner

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Serve as the main support and strategic partner to the business owner.

• Oversee calendars, meetings, priorities, and business communications.

• Create reports, presentations, and operational updates.

• Anticipate potential challenges and proactively suggest solutions.

• Supervise daily business operations to ensure processes function smoothly.

• Develop and refine SOPs, workflows, and internal systems.

• Monitor KPIs and assess operational performance.

• Collaborate across departments to guarantee the seamless execution of business objectives.

• Lead projects from planning stages through to execution and completion.

• Set timelines, milestones, and accountability measures.

• Manage resources to ensure timely project delivery.

• Identify risks and proactively address roadblocks.

• Lead and manage remote team members across various functions.

• Conduct regular check-ins, performance assessments, and coaching.

• Promote accountability, productivity, and a high-performance culture.

• Assist with hiring, onboarding, and team development as needed.

• Support and oversee e-commerce initiatives and online business operations.

• Coordinate with marketing, customer service, fulfillment, and product teams.

• Monitor sales performance, inventory levels, and customer experience.

• Identify areas for improving operational efficiency and profitability.

⛳️ Requirements

• A minimum of 3 years of experience in Business Operations, Executive Assistance, Project Management, Operations Management, or a similar leadership role.

• Demonstrated experience in managing remote teams.

• Strong project management and organizational abilities.

• Experience in the e-commerce sector.

• Exceptional communication skills in English, both written and verbal.

• Strong leadership presence, with the ability to make decisions and enforce accountability.

• Highly proactive, resourceful, and solution-focused.

• Capacity to manage multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving capabilities.

• Familiarity with Shopify, Amazon, WooCommerce, or other e-commerce platforms.

• Experience with project management tools such as Asana, ClickUp, Monday.com, Trello, or Jira.

• Proficiency with CRM systems, automation tools, and business reporting.

• Background in supporting founders, CEOs, or executive leadership teams.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and the option to work remotely.

• A collaborative and inclusive work environment.

• Health and wellness benefits, including medical and dental coverage.

• Employee discounts on products and services.