Business Operations Analyst II – Fraud

This is a fully remote position, open to applicants in Texas.

📋 Description

• Extract, integrate, and organize data from various disparate systems to provide clear and actionable insights into operational performance.

• Create and develop comprehensive operational dashboards that align with business goals, offering valuable insights and recommendations.

• Assess service levels, staffing models, volumes, policies, procedures, financial performance, audit and compliance requirements, quality metrics, and urgent operational challenges; suggest process enhancements as necessary.

• Establish and maintain a strong understanding of the organization’s structure, operational processes, and relevant policies, regulations, and governance requirements.

• Proactively analyze data to address key inquiries from stakeholders or out of personal initiative, focusing on factors that influence business performance.

• Identify preventative strategies by recognizing variances, trends, inconsistencies, and potentially suspicious activities through data analysis.

• Collaborate with stakeholders to comprehend requirements, collect data from various sources, and conduct business analysis to provide quantitative insights through reports, dashboards, and presentations.

• Analyze and synthesize both qualitative and quantitative data to craft compelling narratives and offer strategic recommendations on complex matters.

• Convert analytical findings into actionable outcomes, including improvements to predictive models, operational processes, or policy decisions.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Mathematics, Computer Science, Economics, Statistics, or a related field, along with one (1) year of relevant experience; or equivalent professional experience with at least three (3) years in a related position.

• Advanced expertise in SAS and SQL, with a readiness to learn additional analytical tools and technologies.

• Proven experience in designing and developing interactive dashboards, reports, and visualizations using tools such as Power BI or Tableau.

• Established experience in evaluating, analyzing, and visualizing large, complex, or disparate datasets.

• A high level of attention to detail to spot anomalies, discrepancies, and potential fraud indicators within transactional data.

• Experience in a reporting or business analyst role, providing support to leadership teams through metrics, data analysis, and reporting.

• Strong data management capabilities using tools such as Excel and SQL.

• Demonstrated experience in fraud detection, prevention, or analysis within a dynamic or fast-paced business environment.

• Ability to identify and define data analytics requirements and structure data from multiple source systems.

• Strong analytical skills, including data mining, evaluation, interpretation, and visualization.

• Experience in technical writing, encompassing the development of queries, reports, documentation, and presentations.

• Proven ability to present and clarify data, findings, and metrics to non-technical audiences.

• Excellent written and verbal communication abilities.

🏝️ Benefits

• Health and Welfare Benefits: tailored to meet you and your family's needs starting on the first day of employment.

• Retirement Savings: assistance as you prepare for your future.

• Employee Discounts: access to an extensive range of global, national, and local discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: chances to advance your career with a diverse portfolio of businesses and a global presence.

• Paid Training: earn while you learn with access to award-winning learning platforms.

• Paid time off: appealing paid time off packages designed for you to enjoy life outside of work.

• Great Work Environment: award-winning culture and recognition for diversity initiatives.