Business Development Representative, Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct a high volume of outbound calls to qualified retail leads familiar with kratom — including convenience stores, smoke shops, and head shops — and secure initial orders via the B2B Shopify platform.

• Oversee each lead from the initial contact through to closing, diligently logging all activities in the CRM with precision. Your pipeline is integral to your success.

• Maintain a consistent, high-output daily call activity. This role focuses on results through volume — you should be comfortable making 80–100+ calls daily.

• If a prospect requests a callback for the following week — ensure you follow up as promised. Consistent follow-up distinguishes a good representative from a great one.

• Introduce new accounts to the complete VivaZen product range. Successfully closing on one SKU should be seen as a starting point, not the limit.

• Achieve and maintain over 90% accuracy in the CRM regarding all call activities, lead stages, and order entries. Your data represents your business portfolio.

• Collaborate with Coral and Colin to enhance your closing rate, refine your sales pitch, and fast-track your success towards the Order Desk.

⛳️ Requirements

• Minimum of 2 years of experience in inside sales, telesales, or call center roles — required.

• Proven capability to handle a high volume of calls (80–100+ outbound dials per day).

• Preference for candidates in Central or West Coast time zones; Eastern time zone candidates will be considered if exceptional.

• Experience selling to retail or wholesale accounts over the phone.

• Proficient in CRM systems — Salesforce, HubSpot, or similar; should be able to independently manage a sales pipeline.

• Resilience and determination are essential — kratom retail accounts (c-stores, smoke shops, head shops) can be challenging to reach; you must navigate objections and unavailability while maintaining momentum.

• Self-motivated, accountable, and driven — remote work is an opportunity to excel, not just to work sporadically.

• Understanding of and agreement with the 1099 independent contractor classification is required.

• A high school diploma or GED is mandatory.

🏝️ Benefits

• Reliable home office setup: computer, high-speed internet, dedicated phone.