Business Collections Specialist, French, English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Gather payments and engage with debtors to address issues

• Work in conjunction with clients, sales teams, and colleagues on overdue accounts

• Reach out to debtors through phone, mail, or email

• Assess debtors' financial circumstances and examine documents/contracts

• Analyze and resolve disputes while establishing payment solutions

• Comply with regulatory requirements and manage cases through resolution or escalation

• Conduct a minimum of 80 outbound/inbound calls

• Negotiate full payments or arrange payment plans

• Create a sense of urgency among non-paying debtors

• Collaborate closely with the Client Support Representative to settle disputes

• Achieve or surpass monthly targets for calls, activities, and fees

⛳️ Requirements

• Fluency in both French and English is essential

• Preferred experience in collections, sales, telemarketing, customer service, or call centers

• Basic knowledge of Microsoft Office, data entry, and strong computer skills

• Proficiency in Excel is preferred

• Strong critical thinking abilities

• Basic math and writing skills required

• Experience with Salesforce is an advantage

• High attention to detail and a results-driven mindset

• Capability to de-escalate challenging situations

• Excellent interpersonal, communication, and organizational skills

• Reliability and dependability

🏝️ Benefits

• Comprehensive benefits package including health, dental, vision, life, and disability coverage options

• RRSP plan option with company matching contributions

• Generous paid time off policy

• Paid national holidays from the start of employment

• Opportunities for commissions and bonuses