Business Analyst II, Production Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• The Business Analyst holds a vital position within the organization by carrying out various tasks associated with the company’s business analysis activities.

• This role is mainly responsible, with occasional supervision, for eliciting, analyzing, validating, specifying, verifying, and managing the actual needs of project stakeholders, including customers and end users across different departments.

• The Business Analyst acts as a bridge between the business and the Information Systems software development team, facilitating the flow of requirements for medium to complex projects.

• Collaborate with various Operations and Technology partners to ensure seamless Production rollouts and continued operations.

• Take initiative with vendors and monitor releases proactively.

• Maintain expertise in requirements gathering and documentation, with a preference for experience in Mortgage Loan Origination Systems (LOS).

• Offer technological solutions for supported production systems.

• Work alongside the project sponsor and other Business Analysts to document project objectives.

• Analyze the project scope to identify project stakeholders.

• Gather project requirements through interviews, document analysis, viewpoints, and other methods.

• Draft project requirements specifications and business rules adhering to standard templates, using clear and concise natural language to convey specifications unambiguously.

• Accurately outline quality attributes and constraints.

• Enter, manipulate, and report on business rules stored in commercial requirements management tools (Project Management Database, Wiki, etc.); maintain the version control system throughout the project and during the development of technical close-out documentation.

• Establish and implement effective testing strategies to adequately assess final programming changes; collaborate with other Business or Systems Analysts to identify cross-impacts of final programming changes on other areas.

• Document system changes through brief narratives or diagrammatic overviews, including all business rules, use cases, and test scripts.

• Break down high-level business and user requirements into functional requirements and quality, specified at an appropriate level of detail.

• Represent requirements using alternative views through flowcharts, diagrams, or scenarios when appropriate; engage in business justification and the prioritization of proposed requirements.

• Discover and implement methods to reuse requirements across projects.

⛳️ Requirements

• Bachelor’s Degree directly related to the position or equivalent experience is required.

• A minimum of four years of experience in programming/system analysis, business processes, or project management is required.

• Relevant experience in mortgage lending and/or consumer lending technology; experience in the mortgage operations segment is highly preferred.

• Experience in leading or working with teams in an agile environment, managing backlog/release planning, writing, and collaborating on epics and user stories is strongly preferred.

• Proven experience in leading or participating in business process improvement initiatives.

• Familiarity with XMLs and knowledge of APIs in relation to web services and vendor integrations is highly desired.

• Strong analytical skills and a demonstrated ability to examine complex work processes and optimize them for enhanced productivity.

• Proficiency in modeling skills necessary to represent requirements information graphically to complement textual representations.

• Understanding of modern requirements elicitation, analysis, specification, verification, and management practices, with the ability to apply them effectively.

• Excellent verbal and written communication skills are required; able to manage communication effectively with multiple stakeholders.

• Demonstrated ability to conduct interviews, facilitate group discussions, gather information, and report on findings.

• Strong proficiency in Microsoft Office, JIRA, SharePoint, collaborative cloud-based applications, and third-party task management software is required.

• Ability to perform under pressure in a fast-paced, data-driven environment.

• Capability to organize and manage multiple priorities simultaneously.

• Self-motivated with the ability to work independently and a keen attention to detail.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Accidental Death & Dismemberment (AD&D)

• Long-Term Disability (LTD)

• 401(k) plan with employer match