Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead negotiations with specialty pharmacies and other data partners regarding inbound and outbound file specifications.

• Review specifications to ensure completeness, accuracy at the field level, and alignment with the Ascend data model.

• Negotiate field mappings, lists of values, file formats, and delivery schedules.

• Validate test files and keep records of specification versions and sign-offs.

• Translate partner constraints into decisions related to configuration, exceptions, or escalations.

• Oversee data mapping, platform configuration, implementation of business logic, and setup of front-end reporting.

• Load data into the pipeline utilizing configuration tools.

• Collaborate with Customer Engineering on standard onboarding processes and custom build handoffs.

• Conduct internal QA prior to partner or client-facing testing; authorize advancement to UAT.

• Monitor and resolve configuration defects during QA and UAT.

• Execute quality control measures before going live.

• Maintain QA documentation, test frameworks, and checklists.

• Direct non-standard requests to Product or Customer Engineering, providing necessary business and technical context.

• Perform change impact analysis.

• Coordinate with Engagement Managers and Delivery Directors regarding specifications, blueprints, testing, and UAT scheduling.

• Proactively report blockers, capacity issues, and escalations.

• Assist in UAT business validation for configuration-related inquiries.

• Normalize schemas and manage data dictionaries and file inventories.

• Document requirements, procedures, issue resolution processes, and platform configurations.

• Develop an operational playbook and internal training procedures.

• Train other Business Analysts as the team expands.

• Maintain standard UAT test script templates.

⛳️ Requirements

• Bachelor's degree from a four-year university.

• Relevant experience in an operations role at a biopharmaceutical manufacturer, reimbursement call center, specialty pharmacy, or data management company.

• Proficient in Microsoft Excel and other analytical tools, including data comparison, conditional formulas, data summarization, and conversion.

• Functional knowledge of the Microsoft Office suite (Word, PowerPoint, Excel).

• Background in the Business Analysis toolkit, encompassing systems development lifecycles, problem-solving, root cause analysis methods, and business process modeling.

• Proven ability to manage deliverables across multiple concurrent implementations or client programs.

• Capability to lead data partner specification negotiations with multiple external partners simultaneously.

• Excellent written and verbal communication skills.

• Ability to prioritize, organize, and execute several tasks concurrently while maintaining rigorous attention to detail.

• Knowledge of data management in specialty biotech and/or operations in reimbursement call centers or specialty pharmacies.

• Familiarity with transactional, clinical, and behavioral healthcare data sources, including specialty pharmacy data file types.

• Understanding of UAT facilitation, defect triage, QA gating, and readiness for go-live.

• Ability to exercise sound judgment in configuration decisions.

• Cover letter required along with resume.

🏝️ Benefits

• Flexible and collaborative work environment.

• Unlimited PTO.

• Stock options.

• Access to a growing set of tools and technologies.

• Accelerated professional development through shared learning and collaboration.

• A respectful and enjoyable work environment.

• Employee empowerment through effective use of technology and tools.

• Regional town hall gatherings approximately every other month for employees within a reasonable driving distance.

• Competitive benefits package.

• Company-provided onboarding equipment; no purchases required.