Brokerage Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee transportation broker platforms and digital portals to identify new trip opportunities, changes, cancellations, updates, and modifications.

• Assess trip requests to decide on acceptance, denial, or escalation based on service area, geographic coverage, operational capacity, client demands, and company policies.

• Precisely input approved trips into SendaRide’s scheduling system, ensuring all rider, pickup, drop-off, appointment, mileage, and trip details are complete.

• Revise ride notes, trip documentation, and scheduling information to guarantee accuracy and operational transparency.

• Collaborate with internal teams and SendaRide Guides to facilitate successful trip execution and timely performance.

• Detect trip discrepancies, missing details, scheduling issues, or operational challenges and escalate as necessary.

• Assist in ensuring billing accuracy by verifying that accepted trips are documented and updated correctly.

• Engage professionally with broker clients, internal teams, and Guides regarding trip specifics, updates, cancellations, and discrepancies.

• Aid in maintaining precise records and structured workflows across broker portals and internal systems.

• Contribute to daily transportation operations by promptly and accurately responding to shifting priorities.

⛳️ Requirements

• Exceptional attention to detail and precision when reviewing, entering, and updating information.

• Background in administrative support, operations support, dispatch, logistics, transportation coordination, healthcare support, customer service, or similar fields.

• Capability to work swiftly and accurately across various platforms, systems, tabs, and workflows.

• Excellent written and verbal communication proficiency.

• Ability to adhere to guidelines, make informed decisions, and escalate issues as appropriate.

• Strong problem-solving abilities and the talent to pinpoint issues before they affect operations.

• Competence in managing time effectively and prioritizing urgent or time-sensitive tasks.

• Comfort in a dynamic, remote work environment with evolving priorities.

• Capacity to maintain confidentiality and appropriately manage sensitive information.

• Reliable attendance and strong adherence to schedules.

🏝️ Benefits

• Must have access to a dedicated, quiet workspace.

• Must have reliable high-speed internet.

• This role requires prolonged computer use and engagement with multiple systems throughout the day.