Brokerage Intake Specialist, Call Taker

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to phone inquiries and assist members.

• Carry out data entry, inquiry requests, and clerical tasks to support the Medical Brokerage Call Center.

• Input ride and billing details for completed rides.

• Keep records and reports organized within designated responsibilities.

• Manage incoming and outgoing mail.

• Draft denial letters for CCO.

• Prepare and uphold quality-control documentation.

• Handle incoming calls.

• Conduct interviews with eligible clients to gather information for ride requests.

• Ensure timely ride assignments for providers.

• Evaluate eligibility based on program guidelines.

• Record instances when providers are unable to fulfill rides and assist in arranging alternative services.

• Take messages and direct calls to other departments.

⛳️ Requirements

• At least one year of experience in a call center or medical office environment.

• Exceptional customer service skills.

• Strong verbal and written communication abilities.

• Proficient in Microsoft Office and Google Suites.

• Reliable and robust internet connection.

• Adaptable and capable of multitasking in fast-paced and changing circumstances.

• Ability to manage highly sensitive and confidential information.

• A positive outlook and a constructive approach to problem-solving.

• High School Diploma or equivalent.

• Bilingual in Spanish is preferred.

🏝️ Benefits

• Additional pay for bilingual capabilities.

• Medical, dental, and vision insurance for you and your dependents.

• 22 days of paid time off.

• 12 paid holidays.

• Employee Assistance Program (EAP).

• Flexible Spending Account (FSA) with a $500 employer contribution.

• Triple AAA insurance.

• Mileage reimbursement.

• Wellness benefits.

• 401k plan with contributions, including 6.5% from the employer.

• Reimbursements for cell phone and internet expenses.