Brokerage Intake Specialist, Call Taker

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to phone inquiries and assist members

• Enter ride and billing data into the computer system for completed rides

• Keep accurate records and reports for assigned responsibilities

• Manage incoming and outgoing mail

• Draft denial letters for the Chief Compliance Officer (CCO)

• Organize and maintain quality control records

• Handle incoming phone calls

• Interview qualified clients to gather necessary information for ride requests

• Provide timely ride assignments to service providers

• Evaluate eligibility in accordance with program guidelines

• Document instances where providers are unable to deliver rides and assist in arranging alternative services

• Take messages and direct calls to other departments

⛳️ Requirements

• At least one year of experience in a call center or medical office environment

• Exceptional customer service abilities

• Strong verbal and written communication skills

• Proficient in Microsoft Office Suite and Google Workspace

• Reliable and strong internet connection

• Capability to multitask effectively in a fast-paced and dynamic environment

• Aptitude for managing highly sensitive and confidential information

• Positive demeanor and a constructive approach to problem-solving

• High School Diploma or equivalent required

• Bilingual in Spanish is preferred

🏝️ Benefits

• Competitive salary starting at $18.00 per hour

• Additional pay for bilingual capabilities

• Medical, dental, and vision insurance for you and your dependents

• 22 days of paid time off

• 12 paid holidays

• Employee Assistance Program (EAP)

• Flexible Spending Account (FSA) with a $500 employer contribution

• Triple AAA insurance coverage

• Mileage reimbursement

• Wellness benefits

• 401k plan with a 6.5% employer contribution

• Reimbursements for cell phone and internet expenses