Brand Payments Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the secondary point of contact for Brand Payments Associates, escalating issues to the Supervisor when necessary.

• Produce weekly KPI reports for Brand Associates and follow up on any pending items.

• Address any escalated inquiries from cross-functional partners, including operations, cash applications, accounting operations, or other internal stakeholders.

• Ensure that Zendesk requests are fulfilled in accordance with SLAs.

• Provide backup support for any brand payment associate as required.

• Lead discussions with brand partners.

• Collaborate with the Supervisor on special projects, process improvements, and system enhancements.

• Perform second-level quality reviews of team members' work prior to escalation to the Team Lead.

• Support the onboarding and training of new team members; assist in maintaining and updating SOPs.

• Remain adaptable and eager to learn new tools and systems as business requirements change.

⛳️ Requirements

• 3–4 years of experience in accounting, finance operations, or a related discipline.

• Proficiency in financial systems; experience with QuickBooks is advantageous.

• 1-2 years of demonstrated experience in a leadership or supervisory capacity within accounting operations, finance, or a related area.

• Strong analytical and problem-solving abilities, particularly in payment processing and reconciliation.

• Advanced skills in Excel (including VLOOKUP, SUMIF, and pivot tables).

• Previous experience in a customer-facing role within finance, accounting, or logistics is strongly preferred.

• Robust leadership abilities to support a growing team and business.

• Exceptional attention to detail and a mindset focused on continuous improvement.

• Outstanding verbal and written communication skills in English.

• Strong time management and organizational skills in a high-paced environment.

• Bachelor’s degree in Accounting or a related field is preferred.

• Enthusiasm and a willingness to learn new software and adapt to changing processes.

🏝️ Benefits

• Unlimited PTO and paid holidays.

• Competitive salary.

• Medical/Dental/Vision coverage offered to all full-time employees.

• 401(k) plan with matching contributions.