Borrower Services / Account Resolution Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Address both written and verbal inquiries from borrowers regarding their account status, payment history, ownership, and servicing issues.

• Prepare and dispatch correspondence related to account verification, requests for payment history, payoff details, and updates on accounts.

• Investigate and resolve borrower concerns promptly and professionally.

• Keep precise records of all communications with borrowers and actions taken on accounts.

• Examine consumer disputes received directly from borrowers as well as those from credit reporting agencies.

• Assess account documentation, payment records, and reporting history to determine the validity of disputes.

• Coordinate necessary corrections and updates to credit bureau reports when applicable.

• Ensure all investigations into disputes are completed within the required regulatory timeframes.

• Review and process notifications of bankruptcy along with associated legal documents.

• Verify bankruptcy status using court records and approved resources.

• Update servicing systems and account records to accurately reflect bankruptcy filings and status changes.

• Handle requests for verification of payment history and account details.

• Research account information and provide precise documentation to authorized individuals.

• Confirm account ownership, balances, and transaction history as required.

• Review and process requests for borrower name changes along with supporting documents.

• Maintain documentation and audit trails for every change made to accounts.

• Review and verify Power of Attorney documents for completeness and acceptability.

• Ensure adherence to company policies and relevant regulations regarding third-party authorizations.

• Comply with federal, state, and company servicing regulations.

⛳️ Requirements

• High school diploma or equivalent.

• 1-3 years of experience in corporate administration, accounting, or borrower services.

• Strong comprehension of consumer account servicing practices and regulatory requirements.

• Familiarity with the Fair Credit Reporting Act (FCRA), bankruptcy procedures, and consumer finance regulations is preferred.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving capabilities.

• Remarkable attention to detail and organizational skills.

• Ability to manage sensitive and confidential information with discretion.

• Proficient in Microsoft Office and servicing/account management systems.

• Capacity to handle multiple priorities in a fast-paced environment.

• Ability to maintain a quiet, distraction-free work-from-home environment.

• Occasional local travel required for in-person meetings.

🏝️ Benefits

• Medical benefits through BCBS.

• Dental benefits through DeltaDental.

• Vision benefits through DeltaVision.

• Flexible Spending Account.

• Short and long-term disability coverage.

• Life insurance.

• 401(k) plan.

• Opportunities for advancement.

• Work from home flexibility.

• Company-provided equipment.