Bookkeeping Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee, assess, and manage essential performance indicators (KPIs) to guarantee departmental excellence: Customer Feedback Scores (NPS) – monitor and enhance client satisfaction.

• Missed Deliverable Percentage

• Staff Utilization Percentage

• Budgeted Hours vs. Actual Hours – aim to maintain actual hours at or below budget; investigate reasons for discrepancies and propose solutions related to performance, training, or process enhancement.

• Work in collaboration with onboarding teams and bookkeepers to ensure that new work instructions are documented prior to the assignment of ClickUp tasks.

• Engage in in-depth sessions with new clients during the onboarding process.

• Ensure financial books are closed in accordance with contractual agreements.

• Perform Month-End Reviews.

• Identify opportunities for improvement and negotiate deadlines for receiving critical statements and responses to queries.

• Maintain professional relationships with clients that promote excellence in service delivery.

• Exemplify excellence in remote work practices and communication.

• Drive process enhancements that boost efficiency and service quality (participate in, propose, or lead continuous improvement initiatives through special projects or when client scope changes).

• Foster a culture of accountability, teamwork, and ongoing improvement.

• Create a trusting work environment where staff members feel valued and heard.

• Encourage continuous learning and professional growth within the team.

• Conduct regular one-on-one meetings to offer coaching, feedback, and support.

⛳️ Requirements

• A minimum of 5 years of progressive experience in bookkeeping.

• At least 2 years of supervisory, management, or team leadership experience.

• A college certificate in accounting/bookkeeping/business administration or a bachelor’s degree in accounting, finance, or a related field.

• Comprehensive understanding of accrual bookkeeping, payroll, debits and credits, clearing accounts, bank reconciliations, financial reporting, and additional related areas.

• Proficient knowledge of the inner workings of accounting systems: invoicing, payables, bookkeeping, tax rates, etc.

• Strong expertise in using Excel and/or Google Sheets for data analysis and reporting.

• Tech-savvy: Advanced experience with various bookkeeping software (Xero, QBO, Dext, A2X, Shopify).

🏝️ Benefits

• Fully remote work environment.

• Opportunities for advancement.

• Career development opportunities and annual performance increases.

• Comprehensive health, dental, and vision benefits fully covered.

• Access to virtual healthcare services.

• Paid Fridays off in July and August.

• Paid holiday shutdown in December.

• Equipment provided, including a brand-new laptop and all necessary gear.

• Supportive, inclusive, and low-ego workplace culture.

• Comfortable, casual, yet professional atmosphere.