Bodily Injury Adjuster – Litigation

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Conduct investigations into automobile accidents that involve either one or multiple vehicles, which may lead to property damage and/or bodily injuries, in collaboration with attorneys during litigation.

• Manage casualty claims predominantly in California and the Northwest States.

• Evaluate coverage, liability, and damages associated with claims.

• Deliver exceptional customer service throughout the claims process.

• Engage with customers and attorneys through various communication methods, including voice calls, emails, text messages, and occasionally video chats.

• Negotiate equitable injury settlements with customers, vendors, third-party carriers, and claimants.

• Conduct comprehensive damage assessments and interpret policies to ascertain coverage.

• Uphold Allstate’s claims culture by demonstrating care, empowerment, and restoration.

• Oversee claim communications in accordance with customer preferences and provide updates on progress.

• Assess and negotiate claim settlements following established legal and business practices.

• Employ critical thinking and problem-solving abilities in complex and challenging scenarios.

• Utilize estimation tools, job aids, and settlement platforms effectively.

• Implement policies in line with policy agreements.

• Maintain accurate and clear records within the claims system.

• Ensure timely and precise claim documentation.

⛳️ Requirements

• A minimum of 3 years of experience in handling Casualty 100% Litigation third-party claims is required.

• Candidates from California will be given consideration.

• Excellent communication skills, particularly over the phone, are essential.

• Ability to work autonomously and remotely while managing time effectively.

• Familiarity with insurance policies, coverage, and liability assessment is necessary.

• Strong critical thinking and problem-solving skills are required.

• Knowledge of innovative tools and platforms for evaluating claims is preferred.

• An adjuster and/or appraiser license may be necessary depending on the office/area; if applicable, the required license(s) must be obtained within 60 days of hiring.

• Must successfully pass a background investigation.

• Allstate typically does not sponsor individuals for employment-based visas for this role.

• A dedicated and private home workspace free from distractions is essential.

• Suitable desk and seating arrangements are required.

• Reliable internet connection with minimum speeds of 50 MB download and 5 MB upload is mandatory.

🏝️ Benefits

• Comprehensive benefits package available from the first day of employment.

• Generous time off policies.

• Healthcare coverage.

• Retirement benefits.

• Competitive salary.

• Support for ongoing development and career progression.

• Flexible scheduling options.

• Time off policy that promotes a healthy work/life balance.

• Initial and continuous training opportunities.

• 401K/pension plans.

• Education reimbursement programs.

• Resources to assist in balancing work with personal life.

• Provision of a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to help offset internet expenses.