Billing Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Proficient in using computers, internet browsers, and software applications within a support or billing context.

• Outstanding interpersonal, communication, and customer service abilities.

• Capable of promptly and professionally addressing challenging or sensitive issues.

• Quick learner with a strong sense of self-direction, motivation, accountability, and dedication to assigned responsibilities.

• Positive, growth-oriented mindset with a desire to learn and continuously enhance skills.

• Prior experience in home health or hospice billing is required.

• Strong grasp of financial workflows and regulatory factors in post-acute care.

• Experience with MatrixCare is preferred.

• A bachelor’s degree or equivalent professional experience is preferred.

• Excellent problem-solving skills, including the ability to analyze, diagnose, and resolve billing and financial challenges.

• Ability to thrive in a fast-paced, collaborative, and project-driven environment.

• Capability to take ownership of product areas and work independently with minimal supervision.

• Must be available for the shift from 11:00 am EST to 8:00 pm EST.

⛳️ Requirements

• Technical proficiency with computers, internet browsers, and software applications in a support or billing environment.

• Exceptional interpersonal, communication, and customer service skills.

• Ability to resolve challenging or sensitive issues promptly and professionally.

• Fast learner with strong self-direction, motivation, accountability, and commitment to assigned tasks.

• Positive, growth-oriented attitude and willingness to learn and continuously improve.

• Required home health or hospice billing experience.

• Solid understanding of financial workflows and regulatory considerations in post-acute care.

• MatrixCare experience preferred.

• Bachelor’s degree or equivalent work experience preferred.

• Strong problem-solving abilities, including analyzing, diagnosing, and resolving billing and financial issues.

• Ability to work in a fast-paced, collaborative, project-oriented environment.

• Ability to own product areas and work with minimal supervision.

• Availability for the 11:00 am EST–8:00 pm EST shift.

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance.

• AD&D insurance.

• Short-term and long-term disability insurance.

• Sleep care management.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k).

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition assistance.

• Flexible work arrangements.

• Opportunities for personal and professional growth.

• Diverse and inclusive workplace culture.