Billing Support Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver a variety of analytical functions and support to the Billing Support team.

• Mainly concentrate on offering billing support and education to physicians.

• Engage in ad-hoc projects as required.

• Aid in the implementation of the Longitudinal Family Physician (LFP) Payment Model and the provision of FPSC Physician Payments.

• Provide direct assistance to physicians regarding billing support.

• Create, coordinate, and enhance billing education services.

• Collaborate with physician billing educators to produce LFP resources.

• Evaluate and enhance FPSC Physician Payments.

• Engage and work together with internal teams, partners, and government entities.

• Acquire expertise in the LFP Payment Model and FPSC Physician Payments.

• Respond effectively to billing inquiries.

• Maintain and enhance billing resources, such as FAQs and billing guides.

• Collaborate with subject matter experts to design and deliver billing education.

⛳️ Requirements

• Possess an undergraduate university degree in a recognized and related field, AND up to two years of relevant experience; OR have an equivalent level of related work experience in place of post-secondary education.

• Strong customer-service orientation.

• Excellent interpersonal, oral and written communication, and relationship management skills with a keen eye for detail.

• Strong capability to translate technical information for diverse audiences.

• Exceptional skills in critical thinking and analysis, verbal and written communication, and interpersonal interactions.

• Strong analytical abilities and the capacity to apply problem-solving skills with a high degree of tact and diplomacy.

• Excellent writing capabilities, along with a proven track record of creating clear, concise, and comprehensive correspondence, reports, and briefing notes.

• Ability to synthesize and critically evaluate feedback from various sources.

• Interest in and experience with process improvement.

• Experience in project management, including timeline implementation, budget estimation and monitoring, and risk identification.

• Demonstrated ability to work independently as well as collaboratively within a team.

• Understanding of adult education principles is an asset.

• Familiarity with change management methodologies is an asset.

• Previous success in dynamic, challenging, and ambiguous environments is an asset.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Supportive and inclusive work environment.