Billing Specialist – Administrative Assistant

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee water utility billing operations

• Generate customer invoices and ensure precise billing documentation

• Record billing data in company software systems

• Establish new customer accounts in the billing software

• Support the scheduling and routing of meter readers

• Aid in the transfer and verification of billing system data

• Generate service orders for field personnel concerning high or low meter readings

• Compile lists of delinquent accounts, dispatch billing reminders, and create monthly shut-off lists

• Assist in the preparation and execution of monthly utility billing

• Keep billing, customer, and administrative records organized and accurate

• Order and manage office supplies

• Draft letters, reports, forms, schedules, spreadsheets, financial information, and statistical data

• Respond to incoming customer inquiries and deliver professional customer service

• Effectively communicate with customers, field staff, management, and other departments

• Support special projects and carry out other related administrative tasks

⛳️ Requirements

• High school diploma or equivalent is mandatory

• At least three (3) years of experience in general office administration, utility billing, accounts payable, accounts receivable, bookkeeping, or similar administrative support roles

• Capability to work independently with minimal direct supervision

• Ability to perform precise mathematical calculations and utilize a 10-key calculator

• Strong attention to detail with a high degree of accuracy in data entry and recordkeeping

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook

• Experience with billing, accounting, or bookkeeping software systems is preferred

• Excellent organizational, time-management, and multitasking skills

• Outstanding verbal and written communication abilities

• Proven customer service and telephone communication skills

• Competency in following verbal and written instructions with minimal oversight

• Ability to work independently while positively contributing to a team environment

• Exhibit professionalism, accountability, dependability, and integrity in daily tasks

• Ability to maintain confidentiality and develop effective working relationships with colleagues, management, clients, and the public

• Reliable attendance and punctuality are essential

🏝️ Benefits

• 401(k) Pre-tax or Roth Contributions: The company matches 100% of the first 3% of salary contributed

• Observed holidays: Choose up to 8 holidays to observe annually

• Vacation: Accrued based on years of experience and calculated on hours worked

• Sick time: Paid sick time for non-work-related illness or injury

• Parental leave: Up to 80 hours of Paid Parental Leave for child bonding

• Disability: Paid short- and long-term disability

• Health: Medical plan options; plus dental and vision plans

• Life: Basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employees and families is available through Sun Life

• Wellbeing: DarioMind assistance program combined with personalized mental health and wellbeing resources