Billing Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in gathering insurance eligibility information necessary for kit shipment and patient billing requirements.

• Respond to inquiries from providers, patients, and payors regarding claim denials, billing statements, EOBs, and payment options.

• Provide education and assistance concerning Medicaid, Medicare, and private insurance questions.

• Navigate supplemental payor websites to verify eligibility.

• Collect payments, set up payment plans, aid with Financial Assistance requests, and process refunds.

• Manage billing interactions via phone, email, and other communication channels, including both incoming and outgoing calls.

• Share product and service information and direct contacts to the appropriate resources.

• Ensure accurate documentation and adherence to HIPAA, Quality Policies, Code of Business Conduct and Ethics, and contact center procedures.

• Complete the necessary Epic processes assessment with a score of 80% or higher.

• Uphold the company mission, values, Quality Management System, inclusion mindset, and maintain reliable attendance.

⛳️ Requirements

• High School diploma or GED required.

• Must be at least 18 years of age.

• Minimum of 2 years of customer service experience.

• Must have authorization to work in the United States without sponsorship.

• Proven ability to perform essential duties with or without accommodation.

• Outstanding verbal and written communication skills in English.

• Ability to apply customer service principles and practices effectively.

• Competence in working within a team environment, adapting to changing workloads, and functioning independently.

• Reliable attendance and capability to adhere to the designated schedule and work overtime as required.

• Proficiency in working at a computer and typing for approximately 90% of a typical workday.

• Successfully pass an Exact Sciences Epic processes assessment with a score of 80% or higher.

• Preferred: Experience in inbound/outbound healthcare contact centers.

• Preferred: Familiarity with contact center telephony and technology.

• Preferred: Proven track record of delivering exceptional customer experiences.

🏝️ Benefits

• Opportunities for career development with a global company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for qualifying employees.

• Excellent retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt management.

• FreeU education benefit for those pursuing a bachelor’s degree.

• Flexible work-from-home options.

• Option to work onsite or remotely.