Billing Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in gathering insurance eligibility information necessary for kit shipments and patient billing requirements.

• Respond to inquiries from providers, patients, and payors regarding claim denials, billing statements, EOBs, and payment alternatives.

• Provide education and support for Medicaid, Medicare, and private insurance inquiries.

• Navigate supplemental payor websites to verify eligibility.

• Collect payments, set up payment plans, assist with Financial Assistance requests, and process refunds.

• Manage billing communications via phone, email, and other channels, including both incoming and outgoing calls.

• Offer product and service information and direct contacts to the appropriate resources.

• Ensure accurate documentation and adherence to HIPAA, Quality Policies, the Code of Business Conduct and Ethics, and company procedures.

• Complete the required Epic processes assessment with a minimum score of 80%.

• Contribute to the company’s Quality Management System.

• Maintain consistent and reliable attendance, working the assigned schedule and overtime as required.

• Demonstrate inclusion-minded behaviors while upholding the company’s mission and values.

⛳️ Requirements

• High school diploma or GED is required.

• Must be at least 18 years old.

• A minimum of 2 years of customer service experience is required.

• Authorization to work in the United States without the need for sponsorship.

• Proven ability to perform essential job functions with or without accommodations.

• Experience in an inbound/outbound healthcare contact center is preferred.

• Familiarity with contact center telephony and technology is preferred.

• Demonstrated exceptional customer service experience is preferred.

• Excellent verbal and written communication skills in English are required.

• Ability to apply principles and practices of customer service effectively.

• Ability to work collaboratively in a team, adapt to changing workloads, respond quickly to new information, focus on tasks, and work independently.

• Reliable attendance and the ability to work the designated schedule and overtime as required.

• Proficiency in using a computer, keyboard, telephone, and desktop applications for approximately 90% of the workday.

• Successful completion of the Exact Sciences Epic processes assessment with a score of 80% or higher is required.

🏝️ Benefits

• Opportunities for career development with a global company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Outstanding retirement savings plan with a significant employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit towards earning a bachelor’s degree.

• Flexible work-from-home arrangements.

• An equal opportunity workplace that embraces diversity, supports working mothers, female executives, scientists, minorities, individuals with disabilities, and protected veterans.