Billing Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the determination of insurance eligibility necessary for kit shipping and patient billing requirements.

• Respond to inquiries from providers, patients, and payors regarding claim denials, billing statements, EOBs, and available payment options.

• Provide education and assistance with inquiries related to Medicaid, Medicare, and private insurance.

• Navigate supplemental payor websites to verify eligibility.

• Collect payments, set up payment plans, assist with Financial Assistance requests, and manage refund processing.

• Conduct billing communications via phone, email, and other channels; support both incoming and outgoing calls.

• Supply information about products and services while directing contacts to the relevant resources.

• Ensure accurate documentation while adhering to HIPAA regulations, Quality Policies, and the Code of Business Conduct and Ethics.

• Execute responsibilities in accordance with contact center policies and procedures.

• Achieve a minimum score of 80% on the required Exact Sciences Epic processes assessment.

• Adhere to the company's mission and values, complying with Quality Management System policies.

• Maintain consistent and dependable attendance.

• Demonstrate an inclusive mindset.

⛳️ Requirements

• Possession of a high school diploma or GED.

• Must be at least 18 years of age.

• Minimum of 2 years of customer service experience.

• Authorization to work in the United States without the need for sponsorship.

• Capability to perform essential job functions with or without accommodations.

• Previous experience in an inbound/outbound healthcare contact center is preferred.

• Familiarity with contact center telephony and technology is preferred.

• Proven track record of delivering exceptional customer service is preferred.

• Strong verbal and written communication skills in English.

• Ability to adhere to a designated schedule and work overtime as required.

• Capacity to work on a computer and type for approximately 90% of the workday.

• Ability to complete the Exact Sciences Epic processes assessment with a score of 80% or above.

• Consistent attendance and compliance with attendance policies.

🏝️ Benefits

• Opportunities for career advancement within an international organization.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Outstanding retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement for continued education.

• Freedom 2 Save program for student debt relief.

• FreeU education benefits to support personal development.

• Flexible work-from-home options, allowing the choice to work onsite or remotely.