Billing and Client Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Upload and oversee information in MyCase and other platforms.

• File legal documents and manage document workflows efficiently.

• Provide support for case management and keep records organized.

• Professionally answer and return client calls.

• Manage billing processes and ensure accurate billing entries are recorded.

• Track and log billable hours, including time spent on calls.

• Schedule appointments and maintain calendar entries effectively.

• Request and manage client reviews (Google reviews).

• Communicate with clients regarding updates on their cases and follow-ups.

• Draft legal documents and motions (if qualified).

• Collect retainers and assist in obtaining signed agreements.

• Provide assistance with general administrative and operational tasks.

⛳️ Requirements

• Location: Remote.

• Timezone: EST (Boston).

• Schedule: 08:00 a.m. to 04:00 p.m. EST.

• Legal background preferred but not mandatory.

• Experience in client communication and administrative support is required.

• Strong capability in managing billing processes and tracking billable hours.

• Comfortable with client interactions through phone, email, and CRM systems.

• Proficiency in legal or case management software is highly regarded.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.