Bilingual Technical Support Specialist II

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver technical training: Facilitate introductory training sessions for newly hired service provider technicians.

• Assist with ongoing advanced training at Regional Training Centers.

• Foster a culture of continuous improvement regarding training materials.

• Provide exceptional customer service through direct or indirect interactions with service providers and customers.

• Articulate complex technical information to service personnel.

⛳️ Requirements

• High School Diploma/GED; a 2 or 4-year degree in a technical field is preferred.

• At least 2+ years of experience in technical support, field service, or related equipment troubleshooting.

• Preference for experience in supporting technical products in a phone-based, remote, or field service setting.

• Strong mechanical aptitude with a practical understanding of electrical systems, refrigeration, and equipment maintenance principles is preferred.

• Bilingual proficiency in French and English is required.

🏝️ Benefits

• Excellent customer service abilities with the capability to manage complex or escalated situations with professionalism.

• Consistent attendance and flexibility to accommodate on-call or after-hours requirements as needed.

• Willingness to travel up to 50% of the time.