Bilingual Spanish Fraud Detection Rep

This is a fully remote position, open to applicants in United States.

📋 Description

• Handling both incoming and outgoing calls.

• Utilizing tools and resources effectively to resolve case inquiries.

• Monitoring and managing cases for credit and debit accounts to detect fraudulent activities.

• Upholding a high standard of service for members while achieving performance goals.

• Reporting trends and training needs to management.

• Building and maintaining constructive working relationships with colleagues.

• Engaging in skills and procedural training through classroom sessions, on-the-job training, and reviewing all available manuals and resources to enhance product knowledge.

⛳️ Requirements

• A high school diploma or its equivalent is required.

• At least one year of experience in fraud detection and/or investigation is preferred.

• A minimum of six months of experience in customer service or a call center is preferred.

• Basic computer skills, including proficiency in Word, Excel, and Outlook.

• Excellent customer service abilities.

• Proficient verbal and written communication skills, along with reading comprehension in English.

• Capability to accurately interpret information and demonstrate problem-solving and analytical thinking skills.

• Good judgment and decision-making skills are essential.

🏝️ Benefits

• Medical coverage with telemedicine options.

• Dental and vision insurance.

• Basic and optional life insurance.

• Paid Time Off (PTO).

• Maternity, parental, and family care community volunteer time off.

• 12 paid holidays.

• Company-paid disability insurance.

• 401k plan with employer matching.

• Health Savings Accounts (HSA) with company contributions.

• Flexible Spending Accounts (FSA).

• Supplemental insurance options.

• Mental health and well-being support through the Employee Assistance Program (EAP).

• Tuition reimbursement.

• Wellness program offerings.