Bilingual Spanish Client Support Technician

This is a fully remote position, open to applicants in Arizona, +15 more states.

📋 Description

• Offer technical assistance and support for incoming inquiries via calls, emails, and internal messaging in a prompt manner

• Educate customers on our processes, systems, and software

• Listen attentively to clients to comprehend their issues and concerns

• Suggest enhancements to boost the performance and quality of our software

• Guide customers through the problem-solving process

• Install, modify, and repair computer hardware along with proprietary POS software

• Assist various departments with their inquiries and issues

• Provide support across multiple service platforms

⛳️ Requirements

• 1-2 years of relevant experience preferred, with a minimum of 6 months in a technical support position

• High School Diploma or GED; preference will be given to candidates holding A+ or Network+ certifications

• Proficiency in both English and Spanish is a must

• Comprehensive knowledge of PCs, operating systems, networking, and applications

• Experience in a call center environment is preferred

• Background in helpdesk support, computer repair, or a similar field

• Strong interpersonal skills

• Capacity to manage multiple tasks simultaneously

• Solid experience with Microsoft operating systems

🏝️ Benefits

• Health, Dental, and Vision Insurance

• Paid Annual Leave

• Paid Sick Leave

• 401K

• Flexible working options